Job Title: Claims Coordinator

Business Unit: Insurance – Greenval 

Contract Type: Permanent 

Location: The Anchorage Sir John Rogerson Quay Dublin 2 (Hybrid)

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation. 
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice.
• Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics 
• Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Role

The claims team are responsible for all outsourced claim handling, covering outsourced Third-Party Liable claim handling, and oversight of repairs of insured vehicles.

Due to continued growth across Europe, we are looking for a candidate with considerable experience in large loss and bodily injury claims to join our claims team.

Key Responsibilities

Oversight

• Dedicated contact for certain high importance jurisdiction, being the point of contact in Greenval for all claims related activities in these jurisdictions.
• Oversight of third-party administrators, including reviewing monthly claims reports, chairing quarterly reviews, reporting on performance to Greenval management
• Continuously monitoring and looking for areas to optimise the performance of Third-party claims administrators.
• Implementing best practice in each jurisdiction to help to reduce claims costs and optimise efficiency in the claims process.
• This role requires regular travel to European cities

Audits

Account Management support

Qualifications & Experience required for this role

• Insurance professional
• 3 years’ experience in a non-life insurance environment
• Minimum CIP qualification      
• Knowledge of motor insurance industry in Europe
• Excellent analytical and communication skills
• Flexible attitude and proactive approach
• Strong results and client driven approach; and
• Willingness to regular travel across Europe.
• Ability to work well in a team and on own inititative
• Excellent use of Excel
• Ability to streamline and automate processes
• Willingness to contribute to multiple projects
• Strong capacity to adapt in a multicultural environment 
• Knowledge of European Languages is an asset

Why work with us?

• We are a bank for a changing world and aim to build positive change together with our employees. 
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity. 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation. 
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice.
• Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics 
• Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Role

ITO Business Solutions (BSD) supports the Business Lines and Functions in delivering Change, Automation & Efficiency Programmes with the objective of facilitating the smooth delivery of Group Initiatives as well as locally decided Initiatives within BNP Paribas Dublin branch.  

Dublin is the European Hub for Payables/Receivables Supply Chain Management, the mandate objective is to achieve an optimum efficient Operating Model working with the Business and Functions, to ensure appropriate and optimum IT platforms & processes are in place.

The Business Analyst is responsible for the enhancement of the core software applications to meet the ongoing operational and business needs.

Key Responsibilities

• Analysis of operational pain points, business processes and workflows
• Collection and prioritisation of change requests
• Preparation of Business Requirement Documents
• Release management – promote wish list, follow up on estimation and scoping process  
• Ensure appropriate mapping of business requirements to functional specifications
• Control and monitor evolution and changes on both User and design teams sides
• Ensure accurate mapping of requirements to test cases (for SIT, UAT and NRT)
• User Acceptance Testing (UAT) coordination – execute tests cases, manage defects and validate tests results with the relevant participants  
• Work with the principal Users of the application and ensure all features are delivered and function as expected in the Production environment
• Co-ordination with local Users, Business team and IT teams

Qualifications & Experience required for this role

• Strong analytical, communication and organisational skills essential
• Experience in analysing and evaluating business processes for improvements
• Systems testing and software implementation experience 
• Self-motivated with proactive outlook
• Pragmatic and innovative approach to problem solving
• Strong interpersonal skills and team oriented
• Proficient knowledge of MS Office applications

Management excellence

BNP continues to foster top-class people management practices within our strong people focused culture, therefore all BNP Paribas people managers must adhere to the group Management Charter which strives for excellent in people management behaviours and competencies. 

Why work with us?

• We are a bank for a changing world and aim to build positive change together with our employees. 
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity. 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have 550 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applcations from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made

Job Title: Cash Management Implementation Manager NBFI

Business Unit: Cash Management – Transaction Banking EMEA

Contract Type: Permanent

Location: Sandyford, Dublin

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation. 
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice.
• Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics 
• Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Sustainable Finance 

BNP continues to demonstrate the Bank’s steadfast commitment to supporting its clients in their growth ambitions by expanding market reach across assets, delivering excellence in bond markets, and showing the way in sustainable financing.

Role

The Cash Management Sales Executive for Non-Bank Financial institutions (NBFIs) is responsible for selling Global and Domestic Cash Management solutions to a portfolio of NBFI clients. The Cash Management Sales Executive is aligned with a team of relationship bankers to proactively identify opportunities for cross-selling Cash Management solutions to existing and prospective clients and uncover new revenue streams to the bank.

Key Responsibilities

• New Business development for assigned portfolio of NBFIs:
  1. Work closely with Relationship Bankers to review client portfolios and identify opportunities.
  2. Develop and execute Client Action Plans for key clients in portfolio, in close cooperation with Relationship Bankers and in line with the Bank’s Cash Management strategy.
  3. Identify Client decision makers engage with them as often as necessary to build trust and intimacy and visit them at least twice a year.
  4. Through a consultative sales approach, understand client needs, identify opportunities and develop solutions in line with the bank’s strengths and capabilities.
  5. Develop and maintain a deal pipeline of new opportunities for assigned portfolio of NBFIs.
• Manage a portfolio of existing and prospective clients to maintain and grow revenue base. Ensure high levels of client satisfaction on the day-to-day business, making sure client’s requirements are fulfilled and potential issues are properly handled and solved. 
• Ensure smooth coordination with key stakeholders (Bankers, Securities Services, ALMT, Servicing, Implementation, Product Managers,…)
• Act as “Trusted Advisor” with existing and prospective clients to develop strategic solutions to meet clients’ objectives.
• Ensure Relationship Bankers on assigned portfolio have a good understanding of the Bank’s Cash Management footprint and solutions so that they can position our offering vis a vis clients, and open the door for more advanced discussions. 
• Cross-sell other flow banking products (Trade, Short Term investments, Forex)    
• Contribute to position BNP Paribas as a leading bank for Cash Management for NBFI, by displaying sound products, market knowledge and bespoke solution design towards clients, at conferences and through professional media
• Propose development of new products based on an in depth understanding of NBFI clients’ needs.
• Benchmark, where appropriate, bank offering with that of competition

Qualifications & Experience required for this role

• 5+ years of experience in Cash Management Sales
• In depth knowledge of European and International Cash Management solutions 
• Knowledge of Financial Institutions Cash Management requirements
• Strong “advisory” or “consultative” skills with experience in structuring complex Cash Management solutions
• Effective communication skills.
• Able to quickly establish high credibility with internal business partners and with client base.
• Master’s degree in a related discipline

Why Work with Us?

• We are the bank for a changing world and aim to build positive change together with our employees
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Management excellence

BNP continues to foster top-class people management practices within our strong people focused culture, therefore all BNP Paribas people managers must adhere to the group Management Charter which strives for excellent in people management behaviours and competencies. 

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applcations from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made

• Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint. 
• Expertise: we build upon our recognized and expanding knowledge of our teams. 
• Responsibility: we build upon our culture of responsibility and integrity to ever better serve the interest of our customers 
• Good Place to Work: we foster a stimulating workplace where people are treated fairly and with respect

Job Title: Head of Cash Management Client Servicing  

Business Unit: CIB ITO Client Service

Contract Type: Permanent 

Location: Sandyford, Dublin (Hybrid)

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness:

• Agility: we want to behave more simply to embrace useful innovation and digital transformation
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
• Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
• Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Our strengths are based off four key areas of Stability, Expertise, Responsibility and Good Place to Work:

• Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
• Expertise: We build upon our recognized and expanding knowledge of our teams
• Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
• Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect

Role

• As Head of local Cash Management Client Servicing your role is to guarantee the timely delivery of Cash Management Servicing activities for all Corporate Clients. 
• You lead teams of Account Managers, CCS Analysts and Aviation Support Officers who ensure the efficient delivery of high quality service to clients in the management of their current accounts and Cash Management services. You will leverage on all BNP Paribas capabilities to ensure the most appropriate solutions are offered to our clients with the highest ethic and conduct standards. You will also be responsible for implementing the Cash Management Servicing strategy locally to contribute to position BNPP as a global leader for Cash Management in the market
• The Scope of Clients include both Irish Clients and European Clients as assigned to the Team in Ireland. In this respect ; the role has a high accountability link to Head of CM in Ireland and also to the CM Teams located in the respective European Countries. Managing the Team availability according to the respective Working Day Calendars

Key Responsibilities

Management Overview 

• Manage the day‐to‐day activities ensuring, targets are achieved and contribute to the performance of Servicing teams. Analyse and monitor team activity and report accordingly 
• Ensure the management of teams performance, mentoring and resourcing to maintain a best in class service
• Engage and collaborate with all Support & Servicing teams (e.g. Local Ops , Lisbon Servicing teams, etc.) with aim to improve coordination & communication                     
• Ensure teams organization and governance are relevant by organizing regular team meetings to encourage exchange of ideas and monitor projects and initiative
• Ensure close collaboration with EMEA CM Servicing Head to accompany the new organisation implementation and to run the activity efficiently within the whole CM servicing ecosystem 
• Organize the Team Schedule in line with the Client Working calendar – meaning ; the rotation scheduling of the Team covering the Service required on Irish Bank Holidays                                                                                               

Develop quality of service 

• Maintain regular communication with clients, team leaders to keep them advised of progress with service delivery and any other material issues arising
• Ensure clients’ satisfaction during the whole implementation, post-implementation & maintenance and Daily Servicing processes                                                                    
• Initiate changes to improve productivity and quality or reduce operational risk           
• Implement the Cash Management Servicing strategy locally to ensure a best in class service                                            

Risk monitoring and control 

• Design, implement and maintain an optimal control framework to ensure reliability and traceability of the work done
• Ensure all controls, procedures and risk assessments reviewed and validated annually and define control plans to mitigate risks
• Risk control: ensure all incidents are tracked and monitored on the relevant system
• Ensure risk associated with the teams activity is assessed and validated with in accordance with the risk RCSA process
• Define, implement and maintain activity metrics and reporting
• Ensure productivity and quality control by implementing and monitoring relevant KPIs and KQIs    
• Report issues and achievements to Management, and record the relevant items in the internal reporting tools
• Ensure action plan is defined and implemented to improve service based on indicator results                     

Team development     

• Directly Support & Encourage – Professional Development & Learning within the Team
• Develop the Knowledge
• Bank Resource for the Team – and animate the Community   
• Perform regular review on teams performance and formalise these through 1-2-1 and semi-annual and annual reviews   
• Set Objectives which are measurable and deliverable – monitored by the team manager alongside performance review  
• Contribute to Cash Management Servicing transformation to implement successfully the target model and ensure change management within the teams
• Define, review and roll-out training plan to continue to develop teams members

Qualifications & Experience required for this role

• Proven track record in People Management & Leadership in a transformation environment with a strong knowledge of Cash Management Solutions
• Strong service delivery mindset
• Autonomous leadership 
• Strong communication skills
• Ability to influence and bring people along

Why work with us?

• We are a bank for a changing world and aim to build positive change together with our employees
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path
• We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made.

Job Title: Cash Customer Analyst 

Business Unit: CIB ITO Client Service

Contract Type: Permanent

Location: Sandyford, Dublin (Hybrid)

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation. 
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice.
• Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics 
• Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Role

Covering  daily servicing activities as a single point of contact for Strategic Tier 1 corporate clients in the IE CCS Portfolio  in respect to their cash management services. 

Mission

• Act as a point of contact for a select group of BNPP clients
• Deliver and ensure high quality of service, support and client satisfaction

Objectives

• To provide the best client satisfaction possible
• Maintain the high-level standards of excellence expected of BNPP Cash Management Servicing

Key Responsibilities

• To participate to daily servicing by promoting a positive client experience
• To challenge and simplify client requests 
• To report incident alerts and elaborate adapted reporting on recurrent issues
• To Manage incidents impacting the clients by:

           – Identifying and alerting the clients, measuring the importance of the impacts

           – Informing and communicating regularly until the end of the issue

           – Creating a post-incident plan and acting according to it

• Regularly analysing the Cash Management activity for the client and creating the action plans 
• Constantly suggesting and implementing concrete solutions to the service for payment means, channels or cash pooling
•  Identifying and suggesting improvements for internal processes by transversal communication with back offices, Business Centres, Cash Management, compliance 
• Getting involved in continuous improvement of client satisfaction, in regards of quality scores (such as Cash Management NPS)
• Single point of contact for the client and stakeholders for daily servicing

Qualifications & Experience required for this role

• Typically requires a university degree as an indicator of an ability to understand and apply complex theoretical concepts, although may have progressed into the role via equivalent business experience.
• Knowledge of cash management services and products and the ability to use the supporting business applications
• Knowledge of cash management risks and procedures
• Middle-office or Back-office experience
• Sound working knowledge of policies, procedures, regulations and legislation within Operations and company-wide 
• Desirable to have Project management skills ( including stakeholder management , presenting and reporting)
• Strong analytical skills and ability to meet deadlines under pressure
• Effective time management and ability to prioritise workload and escalate issues to management. 
• Stakeholders management skills and ability to collaborate across teams
• Strong focus on accuracy and attention to detail
• Able to coach and support junior colleagues in their performance and development 
• Ability to handle multiple tasks simultaneously and prioritise independently
• Good written and oral English skills in order to articulate technical issues associated to work area
• Computer literacy and a good knowledge of standard computer software including and able to learn and utilise specialist applications appropriately
• Excellent technical knowledge of payment/reporting file formats, e.g. ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channels
• Understanding of different types of domestic and cross-border cash management and liquidity management products
• Good understanding of domestic and cross-border payments types, e.g. ACH vs RTGS, settlement processes and methods

Why work with us?

• We are a bank for a changing world and aim to build positive change together with our employees. 
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity. 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applcations from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made

Job Title: Account Manager

Business Unit: CIB ITO Client Service

Contract Type: Permanent

Location: Sandyford, Dublin (Hybrid)

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation. 
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice.
• Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics 
• Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Mission

• Acting as the single point of contact for BNPP Complex Centralized clients
• Deliver and ensure high quality of service, support and client satisfaction.  
• Play a key role in understanding the client’s business and become an advisor to evolve the client Cash Management setup 
• To provide the best client satisfaction possible
• To maintain the high-level standards of excellence of the BNPP Cash Management Servicing

Key Responsibilities

• To ensure a customer-experience driven daily servicing: 
  • Offer a positive experience to the client
  • Understand client requirements to simplify requests in coordination with all business partners and internal teams
  • Manage the “Selfcare” promotion to the client, as part of the bank’s digitalization project

• To coordinate with CMCC Business Incident Communication team or local Incident Manager if there is any and Cash Customer Analyst for communicating with the client on Cash Management incidents:

  • Identifying and alerting the clients, measuring the importance of the impacts
  • Informing and communicating regularly until the end of the issue
  • Creating a post-incident plan in liaison with local Incident Manager if there is any and acting according to it

•  To guarantee client’s satisfaction and client’s satisfaction improvement:

  • Be an active member of the Account Manager community to share and learn best practices
  • Continuously build a network to facilitate tasks that involve multiple countries/ stakeholders
  • Be the external single point of contact (for the client) 
  • Be the internal single point of contact (for any BNP Cash Management stakeholder acting on the client)
  • Measure the client satisfaction with all servicing departments
  • Organize and lead client meetings on Cash Management related topics

•  Manage the client pain points:

  • Ensure coordination of all stakeholders to solve any Cash Management related projects

  Take in charge post-implementation projects:

  • Manage client post implementation projects (scoping, planning, technical specification, testing, go live)
  • Responsible for implementing and supporting clients across all electronic banking channels in alignment with the support teams
  • Completion of all legal documents
  • Ensure billing has been adequately set up
  • Manage all testing requirements as part of the implementation process and co-ordinate internal resources

• Provide end-to-end support of electronic channel solutions in close collaboration with the local & transversal team:

  • Host high-quality training sessions (via WebEx or face-to-face) to clients on the usage of the bank’s proprietary online banking platform to ensure autonomy of users and reduce the number of day-to-day queries thereafter  
  • Provide expert and informed guidance to clients on testing of payment files from a formatting, payment scheme and regulatory perspective, troubleshooting and resolving any failures
  • Co-ordinate and work alongside the Local & Transversal team on matters related to e-banking and other products & processes covered by the Local & Transversal team 
  • Active interaction with Cash Management Competence Centre to ensure that product knowledge is kept up to date at all times 

• Support Cash Management Sales:

  • Participate in meetings with prospective clients alongside Front Office teams and Head of Cash Management to present the bank’s proprietary online banking platform and act as point of reference/expertise on all matters relating to the bank’s e-channels product suite
  • Actively participate in RFIs/RFPs 

• Raised product development or improvement suggestions, as well as sharing feedback from clients on the bank’s CM product offering

• Create and continuously update a client product and services map of current services, technical setup and key internal and external stakeholders

Qualifications & Experience required for this role:

• Usage of all Cash Management related business applications
• Completion of BAU Cash Management products
• Excellent technical knowledge of payment/reporting file formats, e.g. ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channel 
• Understanding of different types of domestic and cross-border cash management and liquidity management products
• Good understanding of domestic and cross-border payments types, e.g. ACH vs RTGS, settlement processes and methods 
• Cash Management risks and procedures
• Project management methodology (problem clarification, meeting organization, presentation, reporting)
• Proficient in the use Microsoft Office

Why work with us?

• We are a bank for a changing world and aim to build positive change together with our employees. 
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity. 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applcations from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a back

Job Title: Senior Fund Accountant

Business Unit: Fund Accounting – BNP Paribas Fund Administration Services Limited

Contract Type: Fixed-Term Contract (12 months) 

Location: Sandyford, Dublin/Parkmore, Galway (Hybrid)

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation. 
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice.
• Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics 
• Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Role

The onshore Senior Fund Accountant (SFA) role is responsible for the validation and release of the Nav price for funds completed offshore and the management of client interaction, including responses on queries and the sending of reports. 

The validation process involves oversight of the Nav Pack completed by our offshore teams and a high level review of any exceptions in our exception based system prior to Nav price release. Client queries, monthly reporting requirements and adhoc client report requests are managed by the SFA through Hobart, a query management tool. 

SFA’s are expected to have daily engagement with a number of different stakeholders in the valuation process, such as internal Transfer Agency, Depository, Client Service Management teams, and external Investment Managers, Management Companies, Auditors and brokers.

Key Responsibilities

• Monitor and respond to queries from our offshore teams received via Outlook
• Escalate or communicate issues/queries on a NAV with a client, IM, broker or any other external or internal team where required
• Attend daily touch point calls with onshore and offshore teams. (to note there could be two daily touch point calls)
• Manage allocated deliverables through active engagement with offshore teams
• Review and release of super exceptions in PControl ensuring valid comments are input by the offshore Nav team and relevant back up is saved down, where needed, as part of the NAV Pack
• Update team allocation tracker regularly throughout the day
• Communicate and collaborate regularly throughout the day with fellow SFA’s via the team Skype chat
• Take ownership of any queries received in Hobart/ team Outlook DL that relate to allocated deliverables
• Respond to assigned queries received from clients, IM’s or any other external/internal team in Hobart by EOD with an aim to close all queries within 24 hours where possible
• Escalate queries to a Team Leader/Assistant Manager where required
• Communicate and highlight client issues to the relevant CSM
• Complete monthly balance sheet reviews as per team allocation
• Take ownership of additional assigned daily/monthly adhoc tasks including but not limited to review of monthly admin and quarterly board packs, monthly fee reviews and completion/review of monthly OCR
• Assist the Financial Reporting team with audit and semi-annual financial statement queries, taking ownership of FA queries on allocated funds
• Responsible for cross training team members on tasks and any unique aspects of client reviews/queries when requested by the Team Leader to ensure adequate support and coverage on the team
• Review and comment on aged cash/position breaks, stale prices file for allocated funds and represent the team in weekly department Rec Committee meetings
• Attend monthly team meetings in order to provide feedback on deliverables/processes

Qualifications & Experience required for this roles

• A minimum of 2-3 years Fund Accounting experience with final Nav release experience preferred
• Good outlook and excel knowledge
• Good knowledge of Fund accounting, including Custodian and Prime Brokers/Counterparty activities
• Leadership skills, including mentoring, assessment, training, and development planning
• A good understanding of mutual and hedge fund investment types, strategy, and performance fees
• Experience of dealing directly with clients and other external stakeholders
• Prior experience using accounting systems such as Multifonds preferred but not essential
• ‘End to end’ of valuation process experience preferred but not essential
• A third level qualification preferably in a business or accounting related discipline
• Excellent organisational skills

Why work with us?

• We are a bank for a changing world and aim to build positive change together with our employees. 
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity. 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have 550 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture

We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applcations from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made