- Employment contract
- Standard / Permanent
- Job / Mission
- CUSTOMER RELATIONSHIP MANAGEMENT
As Cash Management specialist your role is to guarantee and act as a specialist for the delivery of local ebanking Cash Management and specific local services to clients, ensuring E2E accountability on local/regulatory requirements for implementation, maintenance and support while protecting the interests of the client and the bank.
Be responsible/accountable for the setup of the Cash Management local ebanking mplementation, post-implementation & maintenance processes Be responsible/accountable for the Cash Management local services Ensure local regulatory requirements are addressed when delivering local ebanking Cash Management Services to clients Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising Ensure training of clients on the implemented solutions Ensure clients’ satisfaction during the whole implementation, post-implementation & maintenance processes Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed Follow the internal control framework to ensure reliability and traceability of the work done Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)
- Behavioural: Organised, Client Focused, Proactive.
- Transversal: Project Management, Build a Network, MS Office
Experience, Academic Background & Other Qualifcations:
- Bachelors Degree
- Minimum of 5 Years Banking Experience