BNP Paribas is committed to providing our customers with the highest standard of service. If you have a complaint, we want to know. We will address the issue as quickly and as fairly as possible.
We will log and investigate your complaint and, we will take actions, as far as possible both to resolve the issue and prevent reoccurrence.
How can I make a complaint?
* Contact your Relationship Manager.
* Write to the Manager of the relevant department.
* Email: firstname.lastname@example.org
Please provide your phone number so we can discuss your complaint with you. If you contact us in person or by phone, we will offer you the option of having your verbal complaint treated as a written complaint, please let us know.
What happens next?
We aim to resolve all issues as promptly as possible. If the issue requires further investigation we will send you a written acknowledgement of your complaint within 10 business days and give you the name of the person dealing with the issue. If for some reason we haven’t resolved your complaint within two months; we will send you a written update at that point.
Please note, any correspondences received after 4:30pm will be actioned the next working day.
What if I’m still not satisfied?
We will make every effort to agree a fair and reasonable resolution with you. However, if you are not satisfied with our response, you may be entitled to refer your complaint to the Office of the Financial Services and Pensions Ombudsman (FSPO) for arbitration.
The Ombudsman may be contacted at the following address;
The Office of the Financial Services and Pensions Ombudsman
3Rd Floor, Lincoln House,
Lincoln Place, Dublin 2
Tel: 01 5677 000